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Inbound Patient Messaging

How to manage and respond to incoming patient requests

  • Managing and responding to a patient request
  • Patchs Telephone Assistant
  • Guest accounts
  • How to make triage decisions
  • Triage icons
  • Submitting requests on behalf of patients
  • Patient registration status
  • Booked slots
  • How to reject requests from patients not registered at your practice
  • Message notifications
  • Assigning a request to someone else
  • Adding a task for practice staff
  • Replying to a patient
  • Adding SNOMED codes and comments
  • Audit tab
  • Setting yourself 'Out of Office'
  • All Practice Inbox view
  • Awaiting Response Inbox
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