When you are reviewing and responding to a patient request, and want to add a task for someone else at your practice you should click the Add task for practice staff button on the request details page.
This will open the 'Add task' form
where you should
- Select a staff member to assign the task to
- Describe the task
- Click Add task
You will see the Follow-on task on the request details page
And the request will be added to the Inbox of the staff member and it will have a status of Task Added.