How to reject requests from patients not registered at your practice

Gwynneth Derere
Gwynneth Derere
  • Updated

On the request details page

If you receive a request from a Patchs patient who is not registered at your practice, you should update their registration status to Not Registered.  

mceclip1.png

You should then use the 'Reject - Patient Not Registered' button to reject the request. 

This will advise the patient by email that you cannot respond to their request because they are not a registered patient.

mceclip0.png

If a Not Registered patient tries to contact the practice using Patchs, they won't be able to make a request. Instead, they will be advised to contact the practice.

mceclip1.png

Was this article helpful?