When you are reviewing and responding to a patient request, if you want to ask for more information or send information to the patient you should open the 'click Reply to patient button at the bottom of the chat history on the request details page.
Asking for more information - Reply required
Enter your question in the message box and click the Reply required button
The patient will be sent an email with a link to the message that they can read and respond to in PATCHS and the request will also be added to to Awaiting Response inbox.
Sending information - Reply not required
Type your message into the box and click the Reply not required button
The patient will then be sent an email with a link to the message that they can read in PATCHS.
Messages and responses on the request details page
All messages and responses are displayed in the request chat history