The icons are designed to help you easily distinguish between requests which have been marked as Emergency, Urgent, Routine, Admin, or requiring by Patchs AI.
Distinguishing between triage icons
Red flag: Emergency request (should be resolved the same day).
Orange flag: Urgent request (should be resolved within 48 hours).
Grey flag: Routine requests (no time limit).
Purple flag: Admin or medication requests.
People icon: May need a face-to-face consultation.
People icon crossed out: Does not require a face-to-face consultation.
No icons: the request has been made to a practice without Patchs AI switched on.
This request has been marked as Urgent and not requiring a face-to-face appointment:
This request requires a face-to-face appointment: