You can configure PATCHS in a number of ways:

Practice settings

Changes to practice configurable items can be made by a PATCHS Admin user from the 'Edit Practice' pages.

Edit practice

Item/feature	Where	Setup, management and use
Practice Name	Edit Practice page	Entered as 'Practice name*' when the practice is set up and is shown On practice's landing page On practice's login page On messages on landing page In confirmation email messages when a request is submitted In email/SMS message when the practice send a response
Practice URL	Edit Practice page	Automatically generated from 'Practice name' field as part of practice set up and shows in the web address for your practice's PATCHS landing page.
Practice email address	Edit Practice page	Entered as 'GP practice email address used to receive electronic correspondence*' when creating the practice. It is used to send PATCHS request documents to the practice if auto filing fails
Practice telephone number	Edit Practice page	Entered as 'Practice phone number*' when the practice is set up and can subsequently be updated by a PATCHS Admin user. The practice telephone number is shown: On practice's landing page On practice's login page In confirmation email messages when a request is submitted In email/SMS message when the practice send a response
Opening hours	Edit Practice page	Entered as 'Opening hours' when the practice is set up by a PATCHS Admin user. The opening hours are shown: On practice's landing page On practice's login page In confirmation email messages when a request is submitted In email/SMS message when the practice send a response
Response timeframe	Edit Practice page	Entered as 'Number of working hours after which the patient should call the practice if they haven't received a response from you (e.g. 24 hours)*' when the practice is set up and can subsequently be updated by a PATCHS Admin user On practice's landing page On practice's login page In confirmation email messages when a request is submitted In email/SMS message when the practice send a response
Landing Page Message (optional)	Edit Practice page	Entered as 'Landing page message' when the practice is set up and can subsequently be updated by a PATCHS Admin user.

Feature settings

Item/feature	Where	Setup, management and use
Booked slots	Feature settings	Booked slots can be used to assign PATCHS requests to specific users for them to deal with on a future date. When booked lots are enabled, you can view and set optional limits on the boked slots tab
Enable medication requests	Feature settings	Should you want patients to request medication via another system rather than PATCHS, you can enable/disable the medication request option.
Patient merge settings	Feature settings	Automatic patient merge is enabled as default and supports automatic merging of newly registered patients with their non-digital patient.
Message reminder settings	Feature settings	To encourage patients to respond to your messages, PATCHS can send one or more reminder emails, asking them to respond as soon as possible. You can specify when reminders are sent and how many are sent from the Feature settings tab
Message completion settings	Feature settings	If you want PATCHS to automatically complete patient requests, you can enable the functionality from the Feature settings tab.

Demand management

Item/feature	Where	Setup, management and use
Request limiter	Demand management	It's possible to choose whether to limit clinical or non-clinical requests in PATCHS on the Demand management tab.
PATCHS unavailable messages	Demand management	You can create custom messages for patients when PATCHS limits have been reached on the Demand management tab .
Patient signposting panels	Demand management	You can choose when each of the signpost panels is visible on the PATCHS landing page from your practice's Demand management page.

Booked slots

If your PATCHS Admin has chosen to enable booked slots at your practice, on the booked slots tab, you can view and set optional limits for requests that each staff member should be assigned on future days.

Customisable message templates

PATCHS has both standard message templates and local message templates. Local message templates are created by staff at your practice for use by your practice only.