What can be configured in PATCHS?

You can configure PATCHS in a number of ways:

Practice settings

Changes to practice configurable items can be made by a PATCHS Admin user from the 'Edit Practice' pages.

Edit practice

Item/feature Where Setup, management and use 

Practice Name 

Edit Practice page

Entered as 'Practice name*' when the practice is set up and is shown

  • On practice's landing page
  • On practice's login page
  • On messages on landing page
  • In confirmation email messages when a request is submitted
  • In email/SMS message when the practice send a response
Practice URL Edit Practice page

Automatically generated from 'Practice name' field as part of practice set up and shows in the web address for your practice's PATCHS landing page.

Practice email address Edit Practice page Entered as 'GP practice email address used to receive electronic correspondence*' when creating the practice.
It is used to send PATCHS request documents to the practice if saving to the clinical system is unsuccessful.
Practice telephone number Edit Practice page

Entered as 'Practice phone number*' when the practice is set up and can subsequently be updated by a PATCHS Admin user.  

The practice telephone number is shown:

  • On practice's landing page
  • On practice's login page
  • In confirmation email messages when a request is submitted
  • In email/SMS message when the practice send a response
Opening hours Edit Practice page

Entered as 'Opening hours' when the practice is set up by a PATCHS Admin user.

The opening hours are shown:

  • On practice's landing page
  • On practice's login page
  • In confirmation email messages when a request is submitted
  • In email/SMS message when the practice send a response
Response timeframe Edit Practice page Entered as 'Number of working hours after which the patient should call the practice if they haven't received a response from you (e.g. 24 hours)*' when the practice is set up and can subsequently be updated by a PATCHS Admin user 
  • On practice's landing page
  • On practice's login page
  • In confirmation email messages when a request is submitted
  • In email/SMS message when the practice send a response
Landing Page Message
(optional)
Edit Practice page Entered as 'Landing page message' when the practice is set up and can subsequently be updated by a PATCHS Admin user.

 

Feature settings

Item/feature

Where Setup, management and use 
Booked slots Feature settings Booked slots can be used to assign PATCHS requests to specific users for them to deal with on a future date.
When booked lots are enabled, you can view and set optional limits on the boked slots tab
Enable medication requests Feature settings Should you want patients to request medication via another system rather than PATCHS, you can enable/disable the medication request option.
Patient merge settings Feature settings Automatic patient merge is enabled as default and supports automatic merging of newly registered patients with their non-digital patient.
Message reminder settings Feature settings To encourage patients to respond to your messages, PATCHS can send one or more reminder emails, asking them to respond as soon as possible. 
You can specify when reminders are sent and how many are sent from the Feature settings tab 
Message completion settings Feature settings If you want PATCHS to automatically complete patient requests, you can enable the functionality from the Feature settings tab.

 

Demand management

Item/feature Where Setup, management and use 
Request limiter Demand management It's possible to choose whether to limit clinical or non-clinical requests in PATCHS on the Demand management tab. 
PATCHS unavailable messages Demand management You can create custom messages for patients when PATCHS limits have been reached on the Demand management tab .
Patient signposting panels Demand management You can choose when each of the signpost panels is visible on the PATCHS landing page from your practice's Demand management page.

 

Booked slots

If your PATCHS Admin has chosen to enable booked slots at your practice, on the booked slots tab, you can view and set optional limits for requests that each staff member should be assigned on future days. 

 

Customisable message templates

PATCHS has both standard message templates and local message templates. Local message templates are created by staff at your practice for use by your practice only.