To encourage patients to read and respond to your messages, Patchs can send them reminder emails. We currently don't have a setting to send reminders by SMS, but it's something we're considering for the future.
Enabling unread message reminders
Watch this video on how to enable patient reminders:
To enable patient reminders go to the Edit practice page and choose the Feature settings tab:
- Tick the Unread message reminders box
- Choose how many Days before a reminder is sent to the patient.
- Choose the Maximum number of reminders to send. If you choose a number higher than 1, the gap between reminders will the number of days chosen in step 2.
- Select Update unread message reminder settings.
