This will be displayed to patients to advise how long they should wait to telephone you if they haven't received an initial response to their request after they've submitted their request (see below).
This should not be the amount of time it will take to completely resolve their request - it should instead be the amount of time you will take to initially respond to their request. For example, this could be a holding message from a receptionist:
- 'Thank you for contacting us, a GP will respond this afternoon'
- 'Thank you for your message, as this a routine request a GP will contact you next Wednesday morning. Please expect a message or telephone call from a withheld number'. (For further information on how to spread demand across different days, read this article.)
For more information on how quickly to initially reply to patients read this article.
Confirmation page after the patient has submitted their request