The Patchs 1.54 release includes the following new features and bug fixes
Booked slots are a way to assign Patchs requests to specific users for them to deal with on a future date. This can help spread demand and match it to your staff capacity. It combines the advantages of an appointment book, with the flexibility of an inbox to prioritise and respond to patients as you see fit.
Only Patchs admins can set up booked slots and here's how to do it.
PS-2021 Limit future dated assignment of Urgent and Emergency Requests
For safety reasons you cannot assign urgent requests beyond 48 hours, and you cannot assign emergency requests to future dates at all.
To assign requests beyond those time limits you must first change the urgency.
'Fit (sick) note request' questionnaire
When a patient makes a Patchs request related to a fit ('sick') note, you can now send a 'Fit (sick) note request' questionnaire to collect all relevant information and to advise the patient to self-certify if appropriate.
Finding and selecting the questionnaire
Completing the questionnaire
PS-1891 When a patient updates their email address, they no longer receive the welcome email again.
Patchs Sick/Fit note AI
When a patient makes a Patchs request related to a related to a fit ('sick') note, the Sick/Fit note AI will ask them to complete the 'Fit (sick) note request' questionnaire to ensure all relevant information is captured, and the patient is advised to self-certify if appropriate.