When you see the above message, the reasons this happens are
- The patient isn't registered in your practice
- The patient has inputted their details into Patchs incorrectly
- For non-digital patients, the patient details (including NHS number) have been inputted into Patchs incorrectly by a member of staff
If it's not obvious which one it is, you should contact the patient to find out. You can do that either by phoning them on the phone number they've put into Patchs - you can see this by hovering over the patient's button:
Or you can send the patient a message.
If the patient isn't registered in your practice...
You should mark them as 'Not Registered' and reject their request.
If the patient has inputted their details into Patchs incorrectly...
You can either:
- Ask the patient to change them themselves.
- Edit them yourself in Patchs once you have confirmed with the patient what their correct details are.
If the non-digital patient details have been entered incorrectly...
Edit them yourself in Patchs once you have confirmed with the patient what their correct details are.