What to do if there are multiple patient matches in your clinical system

Dr Ben Brown
Dr Ben Brown
  • Updated

If you see the above message then it means that more than one patient with that name and date of birth has been found in your clinical system's database. To fix this you should:


1. First check the name and date of birth the patient has put into Patchs is correct...

You should contact the patient to find out. You can do that either by phoning them on the phone number they've put into Patchs - you can see this by hovering over the patient's Screenshot_2020-12-19_at_13.28.05.png button:


Or you can send the patient a message

2. If it is correct and there are actually more than one patient with the same name and date of birth...

You can add an NHS number manually in Patchs to distinguish them:

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