The Patchs 1.69 release includes the following feature updates and bug fixes.
- Add a one-time phone number
- Topic AI questionnaires
- Signpost AI
- Keyboard accessibility
- Saving questionnaires
- Bulk messaging
Messaging & video call invitations via SMS
PS-2358 & PS-2359 - Add a one-time phone number
Staff can now override an existing patient phone number or add a ‘one off’ mobile number when sending patient messages or video call invitations via SMS.
For patients with no mobile number or non-digital patients, the checkbox will stay disabled until a valid phone number is entered. Once a valid phone number has been entered, the checkbox can be used to send message or the video call invite as SMS.
Topic AI questionnaires
PS-2456 - Making Topic AI Questionnaires mandatory
We have always allowed patients to decline to answer questionnaires triggered by Topic AI so they don’t abandon their request part-way through. However, in response to user feedback we’ve now made it possible for you to make certain questionnaires mandatory.
From the Topic AI settings page you can set a particular Topic AI questionnaire to be mandatory or optional for patients.
This introduces new clinical risks so we have updated our Clinical Safety Case Report for Patchs AI, which you should read before using this new feature.
PS-2486 - Urgent and emergency signpost AI messages can be made mandatory
Patients can be forced to cancel their request (not override it) if they submit a request that is detected as urgent during OOH or as an emergency by Signpost AI. This introduces new clinical risks, and is therefore only available on request.
PS-2382 - Make chatbot attachments accessible to keyboard users
Improvements has been made to support keyboard users when uploading, viewing and
PS-2489 - Saving ‘scored’ questionnaires without SNOMED code
Questionnaires with a score but no associated SNOMED code can now be saved to EMIS.
PS-2472 - Bulk message .csv file upload
You can now upload a bulk messaging CSV patient file that has accented characters in the patient names or email addresses.
Be sure to enter a name for the patient list before you click the upload button.