Contacting your GP for Yourself

This article explains how to submit a request for yourself. If you need to submit a request on behalf of someone you care for please click here.

  1. First click on the Make a Request link at the top of the page. This will load the How can we help you? page where you need to click the Myself button.mceclip1.png
  2. You can then click on the button that best describes your type of request.
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  3. You will then see 3 warning messages
    Emergency warning
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    Confirm details
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    Completion time
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  4. After which you will  be taken to the PATCHS chatbot where you will be asked a few quick questions to help your GP understand more about your request. Answer each question in turn, using the Submit button when each response is complete.
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  5. The Edit button is shown alongside each response

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    Allowing you to edit your individual responses from within the chatbot

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  6. You can click the + Button alongside the text box to add an image to your response. This loads the Attach Image or document box where you can select an image or file to upload.  You should only upload sensitive images if you are asked by your GP. If it is a sensitive image, you can mark it as such, and it will not be displayed to anyone except the GP.
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  7. When you have answered and edited all your responses you will be asked to confirm your responses and agree for them to be added to your GP record.
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  8. Click the Confirm button to send your request to the practice. A confirmation email will be sent to you and to the GP practice to respond to your request.mceclip0.png

  9. You can also enter feedback on your experience of PATCHS. This helps us improve the service and identify if there are any problems.
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  10. If you want to check on the progress of your request or you need to respond to a follow up question from the practice,  click the My Requests & Messages link. 
    On this page you will see your past requests and you can open a request by clicking anywhere on its entry in the table.
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  11. This will then display the your conversation with the practice where you can respond to follow up questions if you are requested to do so by the practice.
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