When you are sent a message by your GP Practice, you will be notified by either email or SMS.
You can also see on your 'My Requests and Messages' page when you first log into PATCHS. Anything will a green 'Reply' button means you have a message to read.
'Reply required' and 'Reply not required'
There are two types of message you can be sent by your GP practice.
Reply required messages are questions from your GP practice they would like you to respond to. They look like this (there is space for you to respond):
Reply not required messages are contain advice from your GP practice that you should acknowledge. They look like this (there is an 'OK' button for you to show you have read the message):
Your GP practice may send you multiple messages, which you will see one after the other. You can see how many messages you have been sent in the counter in the bottom left corner of the chatbot:
You are shown the next message in sequence after you have responded to or acknowledged the first one. This is for safety reasons, to ensure you can reply to every question your GP practice has asked, and acknowledge every bit of advice they have sent you.