To contact your GP practice via the NHS App, first follow the steps in this article. Then proceed to the steps below.
Please note that not all GP practices have enabled Patchs access via the NHS App.
If you know your GP practice is using Patchs, but cannot see Patchs when completing the steps below, please contact your practice directly to check whether or not they have enabled NHS App access.
Asking for help for a medical issue via the NHS App
To contact your practice for help with a medical issue, load the NHS App and then:
- Choose Advice from the lower left of the screen
- Select Ask your GP for medical advice
- Then select Continue to access Patchs
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Then choose either:
- New health problem - for something you haven't contacted your GP practice about before.
- Ongoing health problem - for something your GP practice already knows about.
Having chosen your request type, you will need to answer a few questions and confirm your answers to submit your request.
Once you have successfully submitted your request you'll be taken to a confirmation page.
Asking for help with an admin query via the NHS App
To contact your practice for help with an admin query, load the NHS App and then:
- Choose Messages from the lower left of the screen
- Select View responses, check your past requests or send a new request
- Click Continue to access Patchs
- Choose Ask for a fit note (sick note), or other documents to submit an admin query.
Having chosen to ask your GP practice a question, you will need to answer a few questions and confirm your answers to submit your request.
Once you have successfully submitted your request, you'll be taken to a confirmation page.
Reading and responding to a Patchs message via the NHS App
To read and respond to a Patchs message, load the NHS App and then:
- Choose Messages from the lower left of the screen
- Select View responses, check your past requests or send a new request
- Click Continue to access Patchs
- Choose My requests and messages to view past requests and responses from your GP practice
You will then be taken to My Requests and messages, where you can view your past requests and respond to any messages.
