Contacting your practice via the NHS App

You can now contact your practice, to get help with a health problem or make an admin request (including requests for a sick 'fit' note) via the NHS App.  This page explains how to contact your practice via the NHS App.

How do I contact my practice via the NHS App?

Download the App and log in

You can now contact your practice, to get help with a health problem or make an admin request (including requests for a sick 'fit' note) via the NHS App.

To do this you will need to download the NHS App and sign in with your NHS Login (you will need to  sign up to NHS Login if you haven't already).

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Asking for help with a health problem via the NHS App

To ask for help with a health problem you should:

  1. Choose Advice from the lower left of the screen
    then Ask your GP for medical advice
  2. Continue to access PATCHS
  3. Then choose either 
    • New health problem - for something you haven't contacted your GP practice about before.
    • Ongoing health problem - for something your GP practice already knows about.

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Having chosen your request type you will answer a number of questions and confirm your answers to submit your request.

 

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Once you have successfully submitted your request you'll be taken to a confirmation page.

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Asking for help with an admin query via the NHS App

To ask for help with an admin query you should:

  1. Choose Messages  from the lower left of the screen
    then Ask your GP for medical advice
  2. Continue to access PATCHS

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To submit an admin query, select the "Messages" option on the bottom right of the screen, then "Ask your GP surgery a question - View responses, check your past requests or send a new request". 
Having chosen to ask your GP surgery a question you will answer a number of questions and confirm your answers to submit your request.

 

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Once you have successfully submitted your request you'll be taken to a confirmation page.

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