PS-487 Request labelling updates
Patient requests are now labelled and assigned from the 'request labelling section' - you can find more detailed guidance around ‘making triage decisions’ from here.
Requests to be resolved by someone else at my practice
- Request urgency
- Most clinically appropriate to resolve
- Clinical difficulty
- Send to
Unassigned inbox - sending a request to someone else
- Select an urgency
- Indicate how clinically difficult
- Assign staff member
- 'Send to staff member'
Requests not for 'someone else at my practice'
- Request urgency
- Most clinically appropriate to resolve
- Actions required to resolve the request
Personal inbox - resolving a request for myself
- Select an urgency
- Indicate all actions required from you
- 'Finish'
PS-813 Labelling warnings
Missing data warnings on ‘Send to staff member’
Missing data warnings on 'Finish'
PS-1012 Confirmation page wording
The wording on the request confirmation page now clarifies that the patient will receive a response by email or phone.
PS-1013 Photo consent and instructions
Patients are now required to give consent when they upload photos or documents.
They are also given hints and tips on how to take a good photo
PS-1019 Link to Patchs Help Centre
Patchs release notes are now available from the Patchs menu