PATCHS collects feedback from patients about PATCHS and their GP practice whenever they submit a PATCHS request. This allows you to gain detailed insights into the performance and patient satisfaction with PATCHS and their GP practice. This is available to all staff users at your practice. The feedback collected includes a star rating for both PATCHS and the GP practice, an optional comment, and the Friends & Family Test which shows a patient's likelihood to recommend a practice to their friends and family.
To see feedback from patients at your practice, click on Patient Feedback from the PATCHS menu.
Feedback is split into GP practice feedback and PATCHS feedback.
GP Practice Feedback
Click on GP practice feedback to view the feedback patients have provided regarding their experience with your practice.
The GP practice feedback includes the following information:
Patient Name, Star Rating, Friends and Family Test Rating, Friends and Family Test Comments and Date and Time.
Click on PATCHS feedback to view the feedback patients have provided regarding their experience with PATCHS.
The PATCHS feedback includes the following information:
Patient Name, Star Rating, Rating Comments and Date and Time.
The most recently submitted feedback will appear at the top of the page and refreshes automatically. You can sort the feedback by clicking on the column headings.