The feedback reports allow you to view and understand the feedback patients have submitted regarding the service your practice provides and Patchs.
To see feedback reports, click on Reports from the upper menu to open the Patchs reports page.
Click on Feedback reports to view Patchs patient reports.
Please note: The patient reports are updated daily and the message in the top right hand corner shows the date and time of the last update.
Under Feedback reports you will find three different feedback reports.
Patchs feedback
The Patchs feedback report graph allows you to view a detailed breakdown of feedback users gave about Patchs.
Report timeframe
Use the report timeframe options to show patient feedback data for the specified timeframe or use the Custom option to create a report with a specific start and end date.
Download
To download the report as a .csv file, click Download on the right hand side.
GP practice feedback
The GP practice feedback report graph allows you to view a detailed breakdown of feedback users gave about Patchs.
Report timeframe
Use the report timeframe options to show patient feedback data for the specified timeframe or use the Custom option to create a report with a specific start and end date.
Download
To download the report as a .csv file, click Download on the right hand side.
Friends and Family Test feedback
The Friends and Family Test feedback reports allow you to view a detailed breakdown and account of feedback users gave about your practice.
The summary feedback statistics graph shows live data for:
- The total count of Friends and Family Test feedback received during the specified time period
- The count and percentage of “Very poor” feedback.
- The count and percentage of “Poor” feedback.
- The count and percentage of “Neither good nor bad” feedback.
- The count and percentage of “Good” feedback.
- The count and percentage of “Very good” feedback.
- The count and percentage of “Don’t know” feedback.
The table shows live data for the Friends and Family test feedback patients have submitted in detail.
Report timeframe
Use the report timeframe options to show Friends and family Test feedback data for the specified timeframe or use the Custom option to create a report with a specific start and end date.
Download
To download the report as a .csv file, click Download on the right hand side.