The Telephone Assistant reports allow you to view and understand Telephone Assistant usage for your practice. The reports are available to all staff users at your practice.
Click on Reports from the upper menu to open the Patchs reports page.
Then click on Telephone Assistant reports to view Patchs Telephone Assistant reports.
The Telephone Assistant reports are updated throughout the day. The banner in the top right hand corner shows the date and time when the data in the report was last updated.
Calls by hour
The calls by hour report shows the Telephone Assistant calls at your practice broken down by the hour of the day that the request was made.
For each hour of the day the report shows the number of calls, the total call length (mins) and the average call length(mins).
Report timeframe
Use the report timeframe options to show requests by type data for the specified timeframe or use the Custom option to create a report with a specific start and end date.
Download
To download the report as a .csv file, click Download on the right hand side.
Calls by day
The calls by day report shows the number of Telephone Assistant calls at your practice broken down by the day of the week that the request was made.
For each day of the week, the report shows the number of calls, the total call length (mins) and the average call length(mins).
Report timeframe
Use the report timeframe options to show requests by type data for the specified timeframe or use the Custom option to create a report with a specific start and end date.
Download
To download the report as a .csv file, click Download on the right hand side.
Daily counts
The daily counts time series report shows a line graph of the call outcomes each day. The number of calls each day with the following outcomes is shown with a separate line:
- Total calls
- Calls hung up prior to verification
- Calls hung up during verification
- Calls hung up at request questions
- Completed calls
Report timeframe
Use the report timeframe options to show the daily counts for a standard timeframe or use the Custom option to create a report with a specific start and end date.
Download
To download the report as a .csv file, click Download on the right hand side.
Weekly counts
The weekly counts time series report shows a line graph of the call outcomes each week. The number of calls each week with the following outcomes is shown with a separate line:
- Total calls
- Calls hung up prior to verification
- Calls hung up during verification
- Calls hung up at request questions
- Completed calls
Report timeframe
Use the report timeframe options to show the weekly counts for a standard timeframe or use the Custom option to create a report with a specific start and end date.
Download
To download the report as a .csv file, click Download on the right hand side.
Monthly counts
The monthly counts time series report shows a line graph of the call outcomes each month. The number of calls each month with the following outcomes is shown with a separate line:
- Total calls
- Calls hung up prior to verification
- Calls hung up during verification
- Calls hung up at request questions
- Completed calls
Report timeframe
Use the report timeframe options to show the weekly counts for a standard timeframe or use the Custom option to create a report with a specific start and end date.
Download
To download the report as a .csv file, click Download on the right hand side.