Patchs 1.90 Release (19th February 2024)

Gwynneth Derere
Gwynneth Derere
  • Updated

New Features Webinar - 5th March2024

The March monthly webinar takes place on Tuesday 5th March from 12.00 to 12.45 and you can register for the event here.  If you are unable to join this webinar you can watch back previous webinars from here.

New Features in Patchs 1.90

Attaching files from the clinical system

Inbox reply assignment

Post Appointment Messages

Feature settings

Telephone Assistant Updates

Attaching files from the clinical system

Following a successful pilot, attaching files from the clinical system is now on general release for all EMIS practices.

Inbox Reply Assignment (pilot practices)

When sending bulk or individual messages, you can now choose which inbox patient responses will be sent to (for reply required messages):

  • When reviewing and responding to a patient request

  • When sending a reply required message from the patient’s page.

  • When sending a reply required bulk message

Post Appointment Messages (pilot practices)

We know how important it is for practices to have patients complete the Friends and Family Tests (FFT) after they've had an appointment.

Patchs can now automatically send patients the FFT after appointments and to use this feature you will need to be set up for appointment reminders.

Feature settings

Save questionnaire answers to clinical system when message is completed (pilot practices)

Guest account 

Telephone Assistant Updates

Patchs Telephone Assistant has been further enhanced with the following changes:

Caller details updates

You can now play back the caller details from the request details page and use them to update transcription if required.

Caller information filed in clinical system

The caller information is now included as part of the text that’s filed to the clinical system.

Edit transcription improvements

Refinements have been made to the edit transcription feature to improve usability.

Bug fixes

Sending messages to matched but not verified patients

For patients who are matched to the clinical system but have not yet been verified you can now:

Bulk message Templates

When message templates with SNOMED codes are sent in bulk messages, the code(s) now save to the clinical system with the message.

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