Overview

When submitting requests, you can change whether patients:

• Can request medication
• Are asked about their preferred contact method when you respond to their request
• Receive request completion emails

These options can be enabled or disabled by a PATCHS Admin user by going to the Edit practice page and selecting the Feature settings tab.

Medication requests

You may want patients to request medication via another system rather than PATCHS. If that's the case you can disable the medication request option.

When medication requests are enabled at your practice, patients see the Medication request type:

When medication requests are disabled at your practice, patients won't see the Medication request type:

Preferred contact method question

You may not want patients to be able to request a way to be contacted about their request - for example, if you have staff shortages and cannot accommodate in-person consultations. If that's the case you can disable the preferred contact method question.

When the preferred contact method question is enabled at your practice, patients are asked the following question each time they submit a request: 

When the preferred contact method question is disabled at your practice, patients won't be asked this question.

Patient request completion emails

By default, patients receive emails when you complete their request. You may not want this to happen, for example if you work in an eHub where the patient requests may get passed onto another GP practice. If that's the case you can disable sending patients completion emails.