Skip to main content

Request settings

Dr Ben Brown
  • Updated

You can change two request settings in PATCHS, whether patients:

  • Can request medication 
  • Are asked about their preferred contact methods

These options can be enabled or disabled by a PATCHS Admin user by going to the Edit practice page and selecting the Practice feature settings tab:

Screenshot_2022-05-31_at_17.38.25.png

Enabling and disabling medication requests

You may want patients to request medication via another system rather than PATCHS. If that's the case you can disable the medication request option.

When medication requests are enabled at your practice, patients see the Medication request type:

mceclip3.png

When medication requests are disabled at your practice, patients won't see the Medication request type:

mceclip8.png

Enabling and disabling preferred contact method question

You may not want patients to be able to request a way to be contacted about their request. If that's the case you can disable the preferred contact method question.

When the preferred contact method question is enabled at your practice, patients are asked the following question each time they submit a request: 

Screenshot_2022-05-31_at_17.49.59.png

When the preferred contact method question is disabled at your practice, patients won't be asked this question.