Unread message reminder settings

Gwynneth Derere
Gwynneth Derere
  • Updated

To encourage patients to read and respond to your messages, Patchs can send them reminder emails. We currently don't have a setting to send reminders by SMS, but it's something we're considering for the future.


Enabling unread message reminders

Watch this video on how to enable patient reminders:

To enable patient reminders go to the Edit practice page and choose the Feature settings tab:

  1. Tick the Unread message reminders box
  2. Choose how many Days before a reminder is sent to the patient.
  3. Choose the Maximum number of reminders to send. If you choose a number higher than 1, the gap between reminders will the number of days chosen in step 2.
  4. Select Update unread message reminder settings.




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