What does the prescription integration look like?
There are 3 options with medication requests:
- Turn them off
- Free text
- Patient Facing Services.
If the patient (and the practice) has PFS enabled, the patient will only see their existing prescriptions which they can select (no free-text box). This is processed using the Electronic Prescription Service.
If the PFS is not enabled then the patient will enter the request via a free-text box, and this will be processed like a normal request.
Can Medication Requests be switched off?
Yes, see here for more details.
How are adhoc requests managed and which options do patients have?
Patients can submit a request as a ‘Medication Request’ (if PFS not enabled), as ‘Admin,’ or as ‘Other,’ and then enter their request using free text. This will then be managed like a normal request.
