Prescriptions FAQ

  1. What does the prescription integration look like? There are 3 options with medication requests (Turn them off | Free text | Patient Facing Services).
    • If the patient (and the practice) has PFS enabled the patient will only see their existing prescriptions which they can select (no free-text box). This is processed using the Electronic Prescription Service.
    • If the PFS is not enabled then the patient will enter the request via a free-text box, and this will be processed like a normal request.
  2. Can Medication Requests be switched off? Yes.
  3. How are adhoc requests managed, what options do patients have? Patients can submit a request as ‘Medication Request’ (if PFS not enabled), ‘Admin’ or ‘Other’ and enter their request using free text. This will then be managed like a normal request.