Who (job role, team etc) will be allocated to guide practices through deployment and what will the relationship look like/consist of?
A dedicated transformation success manager will be assigned to the mobilisation and they will oversee the project. They will be a singular point of contact that will liaise with practices and the CCG.
Who is then available to support staff once they have gone live?
Post mobilisation support is also provided by the Transformation Success Manager and prior to handing over to the Business as Usual (BAU) team which is the Advanced Technical Support Team. The Customer Success Team will also check in to see how you are getting on and if we can do more to support you.
How much influence will we have over the future development of Patchs features?
We encourage all users of Patchs to provide feedback including patients and practice staff. This can be done within Patchs via the feedback link. This feedback is fed into the product development lifecycle. We run monthly webinars discussing our new features and to engage with users.