How can Patchs practice staff contact the Technical Support Team?
You can contact the One Advanced support team on 0330 343 5000, or through the support portal
As a customer you will enter your account details to reach the relevant team.
If you don't know your account details you can watch the video below on how to change your password, or speak with the admin user for your organisation. If you don't know who the admin user for your account is, please email portal support on portalsupport@oneadvanced.com
Why might my request or issue take a little longer right now?
We’re currently making important improvements to how we support you. During this transition, some requests may take slightly longer than usual. We remain committed to delivering high-quality service and truly appreciate your patience.
Is this affecting all customers?
Not all customers are impacted in the same way, but where there are delays, we’re doing our best to prioritise and resolve any issues as quickly as possible. Our commitment to service remains unchanged.
Who can I contact if I have an urgent issue?
Our support team remains available for urgent matters. Please use your usual contact channels (call 0330 343 5000, or submit a request through the portal: https://services.oneadvanced.com/hub) and let us know the urgency - we’ll prioritise critical issues to ensure you get the help you need.
How long will this situation last?
We’re already seeing progress and expect continued improvement over the coming weeks. We’ll keep you informed as we return to our usual response times.
Are these changes part of something bigger?
Yes. These updates are part of a broader strategy to build a stronger, more responsive Services Organisation. We’re investing in people, tools, and processes to deliver a better experience for you.
What are the benefits of these changes for customers?
These improvements will help us:
• Respond faster and more efficiently
• Provide deeper expertise and more consistent support
• Introduce new features and enhancements more effectively.
Will I be kept informed about progress?
Absolutely. We’re committed to transparent communication and will let you know as we continue to improve. We plan to communicate with you monthly on our progress on the commitments outlined with this letter.