Introduction
You can now initiate a patient message or video consultation to a PATCHS patient via SMS using buttons on the Docman toolbar.
Pre-requisites
An SMS gateway provider is required so that SMS can be configured and enabled in PATCHS - this is something that
How it works
Step by step
Sending a message to a patient who is already registered as a PATCHS user.
Find the patient you want to send a message to in the clinical system and click the message patient button on the Docman toolbar.
This will open PATCHS on the patient's Patient Details - Contact patient page. 
From this page you can either send a free text message or pick a message from list.
To send a free text message by SMS you should:
- Type your message
- Tick to 'Send as SMS'
- Reply to patient, with or without reply required
The patient will receive a text message, with a link to the message in PATCHS.
When the patient follows the link, they will be asked to sign into PATCHS to read and respond to the message.
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When the patient submits their reply, it will be sent to PATCHS and moved to your inbox, from where you can review and respond.
Scheduling a Video Consultation with a patient who is already registered as a PATCHS user
Find the patient you want to invite to a video consultation in the clinical system and click the Video call button on the Docman toolbar.
This will open PATCHS on the patient's Patient Details - Schedule video consultation page.
From this page you can video call the patient now or can schedule a video call for sometime in the future.
To invite the patient, by SMS, to a video call now, you should:
- Tick 'Send as SMS'
- Click 'Video call patient now'
The patient will receive a text message, with a link to the Video Consultation.
When the patient follows the link, they will be asked to sign into PATCHS to join the video consultation.
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And you will see them in the video consultation
When your video consultation is complete, you should end the call from the video consultation page.