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Patient messaging and video consultation via SMS

Gwynneth Derere
  • Updated

Introduction

You can now initiate a patient message or video consultation to a PATCHS patient via SMS using buttons on the Docman toolbar.

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Pre-requisites

An SMS gateway provider is required so that SMS can be configured and enabled in PATCHS - your account manager will help you understand how this process works.

How it works

Step by step

Sending a message to a patient who is already registered as a PATCHS user.

Find the patient you want to send a message to in the clinical system and click the message patient button on the Docman toolbar.

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This will open PATCHS on the patient's Patient Details - Contact patient page. mceclip0.png

From this page you can either send a free text message or pick a message from list.

To send a free text message by SMS you should:

  1. Type your message
  2. Tick to 'Send as SMS'
  3. Reply to patient, with or without reply required

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The patient will receive a text message, with a link to the message in PATCHS.

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When the patient follows the link, they will be asked to sign into PATCHS to read and respond to the message.

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When the patient submits their reply, it will be sent to PATCHS and moved to your inbox, from where you can review and respond.

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Scheduling a Video Consultation with a patient who is already registered as a PATCHS user 

Find the patient you want to invite to a video consultation in the clinical system and click the Video call  button on the Docman toolbar.

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This will open PATCHS on the patient's Patient Details - Schedule video consultation page.

mceclip3.pngFrom this page you can video call the patient now or can schedule a video call for sometime in the future.

To invite the patient, by SMS, to a video call now,  you should:

  1. Tick  'Send as SMS'
  2. Click 'Video call patient now'

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The patient will receive a text message, with a link to the Video Consultation.

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When the patient follows the link, they will be asked to sign into PATCHS to join the video consultation.

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And you will see them in the video consultation 

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When your video consultation is complete, you should end the call from the video consultation page.