What is PATCHS?

PATCHS is an online consultation system

Online consultation systems have been around for a while, but have so far had limited impact on primary care.

Since the start of the COVID-19 pandemic, all GP practices are expected to have an online consultation system, and NHS England recommends they should be used for all initial patient contacts to reduce the spread of the virus.

Unfortunately, a rush to adopt online consultation systems in response to COVID-19 has left many GP practices with outdated solutions that are unable to deliver value.

These systems provide a poor user experience, and can actually increase GP practice workload. Problems with existing online consultation systems include:

  • Poor design making them difficult to use for both patients and staff, which can cause low uptake.
  • Unconstrained patient demand increasing workload and overwhelming GP practice staff.
  • Lack of integration with clinical systems meaning consultation reports must be manually filed.
  • Missing functionality such as image and document uploads, 2-way messaging, and video capability.

How is PATCHS different?

PATCHS addresses the problems of other online consultation systems through its:
  • Simple design giving a great user experience (rated 4.5 out of 5 by users).
  • Safe and effective triage system with AI-powered signposting and workflow automation to control patient demand.
  • Clinical system integration allows PATCHS requests, codes and comments to be saved to the clinical system.
  • Complete functionality including image and document uploads, 2-way seamless patient messaging, and video, allowing you to conduct patient consultations entirely online.

How does PATCHS work?GP_flow.png

  1. Patients register for an account via your practice website or smartphone.
  2. Patients submit requests about health issues and other queries using the PATCHS ‘Chatbot’.
  3. Requests enter the PATCHS ‘inbox’ for practice staff to read and respond.
  4. Requests are triaged and workflowed to the most appropriate person to action.
  5. Staff can respond by online message, SMS, phone, or video call.

You can see a demo video of PATCHS here: