Why do I only have 30 minutes to submit my request?

Dr Ben Brown
Dr Ben Brown
  • Updated

GP practices are extremely busy and can only respond to patient requests when they are open.

To manage their workload and staff rotas they need an idea of how many patients need their help at any given time.

If a request takes too long to write, by the time it is submitted your GP practice could be closed. Or, they might not have enough staff available to respond quickly.

We hope that 30 minutes is long enough for most patients to write a request on Patchs - but if it isn't please leave us feedback to let us know.

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