When submitting a request as a patient, Patchs asks for:
1. Your personal details
We ask for your name, sex assigned at birth, and date of birth so we can match your Patchs account with your GP record. This is important for your GP practice to verify your identity and save information to their own records.
We ask for your ethnicity to help us monitor for inequalities in how patients access and use Patchs. We want to make sure that no group of patients are disadvantaged by using Patchs.
2. Your contact details
We ask for your phone number and email address so your GP practice knows how best to contact you, and so we can update you with any important changes about Patchs.
We ask for your home address as an extra check for your GP practice to make sure your Patchs account matches your GP record.
When submitting a request up as a carer, Patchs asks for:
1. Your personal details (carer)
We ask for your name and relationship to the patient so we can match your details with information held by the GP practice. This is important for your GP practice to verify your identity and relationship to the patient.
2. Your contact details (carer)
We ask for your phone number and email address so your GP practice knows how best to contact you, and so we can update you with any important changes about Patchs.
3. Personal details of the person you care for
We ask for the person you care for's name, sex assigned at birth, and date of birth so we can match your Patchs account with their GP record. This is important for your GP practice to verify their identity and save information to their own records.
We ask for their ethnicity to help us monitor for inequalities in how patients access and use Patchs. We want to make sure that no group of patients are disadvantaged by using Patchs.
4. Contact details of the person you care for
We ask for the person you care for's home address as an extra check for their GP practice to make sure your Patchs account matches their GP record.
When viewing a message sent by your GP practice when you don't have an account, Patchs asks for:
Your (or the person you care for's) date of birth
We ask for this information so we can compare it to your GP record. That way we can be sure that the message has been sent to the correct person.
Why aren't there more options for 'sex assigned at birth'?
We understand the available options do not represent everyone. We need to know your sex assigned at birth (rather than your gender identity) to match you to your medical record and ensure we provide relevant medical information to you.