Why do I have 30 minutes to submit my request?

GP practices are extremely busy and can only respond to patient requests when they are open.

To manage their workload and staff rotas they need an idea of how many patients need their help at any given time.

If a request takes too long to write, by the time it is submitted your GP practice could be closed or not have enough staff available to respond quickly.

We hope 30 minutes is long enough for most patients to write a request on PATCHS, but if it isn't please feedback to let us know.