Follow the Email Link
Whenever your GP practice contacts you via PATCHS you will receive a notification via email.
You should follow the link in the email and this will take you to the response in PATCHS - where you can read, and where appropriate reply to the message.
My Requests and Messages Page
When you log into PATCHS you will be taken to the My Requests and Messages page where you will see all your PATCHS requests and messages.
Use the reply button to view and reply to a response or message for your GP practice.
Where the GP response doesn't require a reply, you should use the Unread button to read their message.
If you are experiencing difficulties seeing responses from your GP practice here are a few things to try:
- Use Chrome browser on your phone
- User Chrome browser on your laptop or computer
- Log into https://patchs.ai/login - you will be taken to your ‘my requests and messages’ page automatically