How can I see responses from my GP practice?

Follow the Email Link

Whenever your GP practice contacts you via PATCHS you will receive a notification via email.

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You should follow the link in the email and this will take you to the response in PATCHS - where you can read, and where appropriate reply to the message.

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My Requests and Messages Page

When  you log into PATCHS you will be taken to the My Requests and Messages page where you will see all your PATCHS requests and messages. 

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Use the reply button to view and reply to a response or message for your GP practice.

Where the GP response doesn't require a reply, you should use the Unread button to read their message.

Experiencing difficulties?

If you are experiencing difficulties seeing responses from your GP practice here are a few things to try:

  1. Use Chrome browser on your phone
  2. User Chrome browser on your laptop or computer
  3. Log into https://patchs.ai/login - you will be taken to your ‘my requests and messages’ page automatically