General information on PATCHS
Setting up PATCHS at your practice
How to organise your practice to use PATCHS
Promoting PATCHS to your patients
Docman Integration
- Messaging and video consultations from the Docman Toolbar
- PATCHS Single Sign On (SSO) from Docman
- Auto Registration
- What to do if a patient isn't found in Docman's database
- What to do if there are multiple patient matches in Docman's database
- How to verify contact details
Sending messages to patients
Managing Requests in the Unassigned Inbox
Managing Requests in your Personal Inbox
- Out of Office
- Adding SNOMED codes and comments
- How quickly should I triage and reply to PATCHS requests?
- How to make triage decisions
- Replying to a patient
- Adding a task for practice staff
Requests in Other Inboxes
Requests for Non-Digital Patients
Patients page
Patient Feedback
PATCHS for Practice Admins
- Opening hours
- Number of working hours after which the patient should call the practice if they haven't received a response from you
- Request limiter
- Landing Page Message
- Reports
- Practice Details
Reports
PATCHS Translate
PATCHS AI (Artificial Intelligence)
PATCHS Support
Release notes
- PATCHS 1.39 Out of Office (OOO), confirm patient contact details, and new Docman 10 Toolbar buttons (29th July 2021)
- PATCHS 1.38 Request Limiter Enhancements and Patient Merge (13th July 2021)
- PATCHS 1.37 New dashboard and reporting page (1st July 2021)
- PATCHS 1.36 Medical Emergency Warnings and Patient Request Timeout (17th June 2021)
- PATCHS 1.35 Multiple Practice Administrators (3rd June 2021)
- PATCHS 1.34 Daily Request Limiter (18th May 2021)