Customisable message templates
General information on PATCHS
Setting up PATCHS at your practice
How to organise your practice to use PATCHS
Promoting PATCHS to your patients
Docman Integration
- Patient messaging and video consultation via SMS
- Messaging and video consultations from the Docman toolbar
- PATCHS Single Sign On (SSO) from Docman
- Auto Registration
- What to do if a patient isn't found in Docman's database
- What to do if there are multiple patient matches in Docman's database
Sending messages to patients
Managing Requests in the Unassigned Inbox
Managing Requests in your Personal Inbox
- Out of Office
- Adding SNOMED codes and comments
- How quickly should I triage and reply to PATCHS requests?
- How to make triage decisions
- Replying to a patient
- Adding a task for practice staff
Requests in Other Inboxes
Requests for Non-Digital Patients
Patients page
Patient Feedback
PATCHS for Practice Admins
- Enabling medication requests
- Automatic message completion settings
- Opening hours
- Number of working hours after which the patient should call the practice if they haven't received a response from you
- Automatic patient reminder message settings
- Request limiter
Reports
Clinical Safety
PATCHS Translate
PATCHS AI (Artificial Intelligence)
Research evidence
PATCHS Support
Release notes
- PATCHS 1.42 'Main topic’ triage decision and Report updates (8th September 2021)
- PATCHS 1.41 Questionnaires in request chatbot and reporting updates (26th August 2021)
- PATCHS 1.40 Message reminder and automatic completion settings (12th August 2021)
- PATCHS 1.39 Out of Office (OOO), confirm patient contact details, and new Docman 10 Toolbar buttons (29th July 2021)
- PATCHS 1.38 Request limiter enhancements and patient merge (13th July 2021)
- PATCHS 1.37 New dashboard and reporting page (1st July 2021)