To support patients that have difficulty typing, or would prefer not to type, Patchs works with standard voice-to-text systems that are integrated with mobile phones and web browsers. These systems do not need any additional technology.
Step 1Patients access Patchs via their GP practice website. They login / register / continue as guest, and select their type of problem. [New Health Problem, Existing Health Problem, Medication Request, Admin, Other]. |
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Step 2The patient is then asked a few standard questions in the chatbot interface where they can respond using free-text. If they do not want to type, they can click on the microphone button on the keyboard at the bottom of the screen. |
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Step 3They then click the microphone symbol to start dictating their symptoms. The text then appears in the response box in the Patchs chatbot and the patient can submit it. |
These are illustrations using a Google Android phone. The process would work similarly for other mobile devices such as Apple.
