Dr Ben Brown

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Activity overview

Latest activity by Dr Ben Brown
  • Dr Ben Brown created an article,

    How to spread demand

    In an ideal world, you would complete all patient requests on the day they were submitted. But sometimes that just isn't possible. For example if you have staff of sick or you are particularly busy...

  • Dr Ben Brown created an article,

    Opening hours

    This information is displayed to patients whenever PATCHS advises them of your practice's opening hours (see below). You should make sure you include days of the week as well as times, for example ...

  • Dr Ben Brown created an article,

    Number of working hours after which the patient should call the practice if they haven't received a response from you

    This will be displayed to patients to advise how long they should wait to telephone you if they haven't received an initial response to their request after they've submitted their request (see belo...

  • Dr Ben Brown created an article,

    Patient reports

    Click on Reports from the upper menu to open the PATCH reports page. Then click on Patient Reports to view PATCHS patient reports. Please note: The patient reports are updated overnight and the m...

  • Dr Ben Brown created an article,

    Request reports

    Click on Reports from the upper menu to open the PATCH reports page. Then click on Request reports to view PATCHS patient reports. Please note: The request reports are updated overnight and the m...

  • Dr Ben Brown created an article,

    Dashboard

    Click on Reports from the upper menu to open the PATCH reports page. Then click on Dashboard to view your PATCHS dashboard.   Requests The upper Requests section shows live data for : The number...

  • Dr Ben Brown created an article,

    Why do I have 30 minutes to submit my request?

    GP practices are extremely busy and can only respond to patient requests when they are open. To manage their workload and staff rotas they need an idea of how many patients need their help at any g...

  • Dr Ben Brown created an article,

    Do not use PATCHS for medical emergencies

    You should not use PATCHS for medical emergencies. You should instead call 999. You should not use PATCHS for medical emergencies because your GP practice may not be able to respond quickly enough...

  • Dr Ben Brown created an article,

    What information does PATCHS ask for when registering for an account and why?

    When signing up as a patient, PATCHS asks for... Your personal details We ask for your name, gender and date of birth so we can match up your PATCHS account with your GP medical record. This is imp...

  • Dr Ben Brown created an article,

    What is PATCHS Translate?

    PATCHS is primarily meant to be used in English, however our ongoing research into online consultations suggests that patients who speak English as a second language may be discouraged from using t...