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Dr Ben Brown

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Activity overview

Latest activity by Dr Ben Brown

  • Dr Ben Brown created an article,

    PATCHS safety features

    Patient side Before patients submit requests How we stop patients using PATCHS in medical emergencies. Our approach means that only 0.26% of requests submitted via PATCHS end up being deemed emer...

    • Dr Ben Brown
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  • Dr Ben Brown created an article,

    Why we don't force patients to answer multiple choice questions about their symptoms

    Many online consultation systems force patients to answer lots of multiple choice questions (MCQs) about their symptoms. They then direct them to A&E or 999 if they give a particular answer. PATCHS...

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  • Dr Ben Brown created an article,

    Clinical Safety Case Reports

    As NHS-approved software, PATCHS must comply with DCB0129: Clinical Risk Management: its Application in the Manufacture of Health IT Systems. As part of this, we produce 'Clinical Safety Case Repor...

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  • Dr Ben Brown created an article,

    Suggested GP practice workflow when using PATCHS

    Based on our experience of practices using PATCHS we have developed a suggested workflow that aims to maximise clinical safety and minimise workload on practices. You can of course adapt this to su...

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  • Dr Ben Brown created an article,

    Setting the 'Send as SMS' behaviour

    As a PATCHS Admin user at a practice using PATCHS SMS, you can set the SMS Sending Behaviour from your practice's feature settings page.  When the SMS Sending Message behaviour is set as... SMS on...

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  • Dr Ben Brown created an article,

    What are the benefits of registering for a PATCHS account?

    There are many benefits for you creating a PATCHS account, including: Not having to keep entering your details each time you use PATCHS Your medical information being safer because it's password p...

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  • Dr Ben Brown created an article,

    How many PATCHS slots should you offer patients?

    A key feature of PATCHS is the ability to limit the number of requests that patients can submit. GP practices often ask what that number should be. In my experience from using PATCHS, somewhere bet...

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  • Dr Ben Brown created an article,

    Topic AI Questions

    Topic AI questions allows you to choose different questions and questionnaires to ask patients when they submit a PATCHS request that contains a topic picked up by Topic AI. You can choose from ove...

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  • Dr Ben Brown created an article,

    How can I transfer my PATCHS account to another GP practice?

    If you're a PATCHS patient who has moved to a new GP practice and want to transfer your PATCHS account, you can do this from your NEW practice's PATCHS landing page. To transfer your PATCHS account...

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  • Dr Ben Brown created an article,

    Creating custom home page messages for patients when PATCHS limits have been reached or PATCHS is closed

    You can create custom messages for patients when PATCHS limits have been reached on the Demand management tab . To create a custom message to display when PATCHS is closed for clinical requests, c...

    • Dr Ben Brown
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