PATCHS 1.69 Release (27th September 2022)

The PATCHS 1.69 release includes the following feature updates and bug fixes.

Messaging & video call invitations via SMS

PS-2358 & PS-2359 - Add a one-time phone number

Staff can now override an existing patient phone number or add a ‘one off’ mobile number when sending patient messages or video call invitations via SMS. 

For patients with no mobile number or non-digital patients, the checkbox will stay disabled until a valid  phone number  is entered.  Once a valid phone number has been entered, the checkbox can be used to send message or the video call invite as SMS. 

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Topic AI questionnaires

PS-2456 - Making Topic AI Questionnaires mandatory

We have always allowed patients to decline to answer questionnaires triggered by Topic AI so they don’t abandon their request part-way through. However, in response to user feedback we’ve now made it possible for you to make certain questionnaires mandatory.

From the Topic AI settings page you can set a particular Topic AI questionnaire to be mandatory or optional for patients. 

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This introduces new clinical risks so we have updated our Clinical Safety Case Report for PATCHS AI, which you should read before using this new feature.

Signpost AI

PS-2486 - Urgent and emergency signpost AI messages can be made mandatory

Patients can be forced to cancel their request (not override it) if they submit a request that is detected  as urgent during OOH or as an emergency by Signpost AI. This introduces new clinical risks, and is therefore only available on request.

Keyboard accessibility

PS-2382 - Make chatbot attachments accessible to keyboard users

Improvements has been made to support keyboard users when uploading, viewing and
deleting attachments.  

Saving questionnaires

PS-2489 - Saving ‘scored’ questionnaires without SNOMED code

Questionnaires with a score but no associated SNOMED code can now be saved to EMIS.

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Bulk messaging

PS-2472 - Bulk message .csv file upload

You can now upload a bulk messaging CSV patient file that has accented characters in the patient names or email addresses.
Be sure to enter a name for the patient list before you click the upload button.  

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