PATCHS 1.49 Release (14th December 2021)

The PATCHS 1.49 release includes the following new features and bug fixes from PATCHS versions 1.47, 1.48 and 1.49.

Patient & Staff Message Chatbot

PS-1472 Patient and staff chatbot updates (1.49)

Patient Requests and Messages for reply required messages

Reply required messages are now displayed Emboldened with a blue dot (unread) on the My Requests and Messages page with an Awaiting patient response status.

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When the patient clicks anywhere on the highlighted row, the message will open, from where they can read and reply.

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Patient Requests and Messages for Reply not required  messages

Reply not required messages are now displayed Emboldened with a blue dot (unread) on the My Requests and Messages page with a Message sent status.

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When the patient clicks anywhere on the highlighted row, the message will open, allowing them to read the message before closing.

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Staff Inboxes and Request Details

Message Opened Status

'No reply' messages that have been opened by the patient show a status of Message opened on the request inbox.

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'No reply' messages that have been opened by the patient show a status of Message opened on the request details page.

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CCG Reporting

PS-1742 CCG Reporting Access (1.49)

CCG staff users now have access to reporting dashboards and activity reports for practices within their CCG.

Practice Dashboards

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Activity Reports

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Bug fix

PS-1852 Deleting a single uploaded image

When making a request, if a patient deletes an image prior to submitting their request, only a single picture is removed.

PATCHS AI

PS-1821 Re-training Signposting AI 

Practice staff can now indicate from the message chatbot, how appropriate signposting links were, and providing this feedback will help improve the messages to patients.

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PS- 1824 Signposting AI Improvement

Patients who have chosen to cancel away from their request  can now change their mind from a warning modal.

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PS-1839 Action chosen by AI message

The 'Action chosen by AI message' now only shows for for clinical users.