Question templates can be used when you want to send a patient a frequently asked question without the need to type it in every time.
Standard Question templates are available to all practices and are managed by the PATCHS team.
To create an individual question template for use at your practice, on the Create a message template page you should complete all the required fields and add one or more tags, as required. Tags will help when a staff user is searching for a messages on a particular topic.
Adding button text
For questions with a button response type you should add each possible response in turn, by
- Entering the answer as Button Text
- Clicking Add button
n.b. The text on an existing template cannot be updated, instead you should delete the template and create a new one.
Existing message templates
When you search for, and select an individual question template, you will see the message text along with its associated tags.
From this page you can add or remove tags or delete the individual question template.