PATCHS 1.41 Questionnaires in request chatbot and reporting updates (26th August 2021)

Making a request

PS-1673 Questionnaires in request chatbot *

* Available to Early Adopters of PATCHS AI 

AI questionnaires such as GAD-7 and PHQ-9 can now be included as the final questions in the request chatbot.

If PATCHS AI predicts relevant questionnaires from a patient's answers to the initial chatbot questions,  then they will be asked to complete this questionnaires in the request chatbot. 

 

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Any completed questionnaires will then be shown in the Request details chat history

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Reporting

PATCHS 1.41 incudes a number of updates to the dashboard and reporting functionality

PS-1605 Report downloads

When you download a PATCHS report, the .csv file is now given a name that includes the practice name and the date the report data was last updated.

PS-1607 Reloading of reports

When you re-load a PATCHS report, the filters and selected columns are maintained.

PS-1608 Report graphs

Where there is no data for a report graph, you will see a message advising that there is no data available.

PS-1711 Reporting dashboard minor fixes

  • The Awaiting response figure on dashboard now reflects the number of requests in the Awaiting Response inbox.
  • The reports tab now loads more quickly and you will see a loading symbol.
  • Free text filtering now returns the matching data as expected

Request inbox

PS-1702 Failed delivery receipts 

When an SMS fails to deliver a message from PATCHS, you will see a reply not required message advising that the SMS  failed to deliver.

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PS-1705 Saving of phone and email to the clinical record

When saving text from messages/requests to the clinical record, the telephone number or email address  used is now included.