Why is my GP practice unavailable?

Screenshot_2021-01-06_at_16.27.21.png

If you see this message it means your GP practice has limited the number of PATCHS requests they receive today. This could be because:

  • The practice is closed, for example it is outside their normal working hours or it's a bank holiday.
  • All the PATCHS slots for today have been filled.
  • There are staff shortages, for example due to sickness.
  • They have been particularly busy, for example dealing with medical emergencies.

What should I do if I see this message?

  • Your GP practice will be available for PATCHS requests when they are next open, so if you can wait until then, please use try again later.
  • If you need help today and your practice is open, please telephone them for help.
  • If you need help today and your practice is closed, please telephone 111 or visit 111.nhs.uk.
  • Examples of things you may need help with today include: 
    • Feeling suicidal, or wanting to harm yourself or others.
    • Infections that may need antibiotics.
    • Worsening of asthma.
    • Many other things not listed here.
  • If you have a medical emergency you should not contact your practice and should instead call 999 or go to your nearest A&E. Here are some examples of medical emergencies.

What should I not do if I see this message?

If your practice is still available for certain types of requests please use them correctly. For example, if your practice is still available for medication or admin requests, do not use this option to ask for help with a health problem or to ask for antibiotics. This is because requests are automatically prioritised according to which option you choose, and may not be seen in time for GP practice staff to help you.