PATCHS 1.22 Request labelling updates (25th November 2020)

PS-487 Request labelling updates

Patient requests are now labelled and assigned from the 'request labelling section' - you can find more  detailed guidance around ‘making triage decisions’ from here.

Requests to be resolved by someone else at my practice

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  • Request urgency
  • Most clinically appropriate to resolve
  • Clinical difficulty 
  • Send to

Unassigned inbox - sending a request to someone else

  • Select an urgency
  • Indicate how clinically difficult
  • Assign staff member
  • 'Send to staff member' 

Requests not for 'someone else at my practice'

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  • Request urgency
  • Most clinically appropriate to resolve
  • Actions required to resolve the request

Personal inbox - resolving a request for myself

  • Select an urgency
  • Indicate all actions required from you
  • 'Finish'

PS-813 Labelling warnings

Missing data warnings on ‘Send to staff member’

 

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Missing data warnings on 'Finish'

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PS-1012 Confirmation page wording

The wording on the request confirmation page now clarifies that the patient will receive a response by email or phone.

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PS-1013 Photo consent and instructions

Patients are now required to give consent when they upload photos or documents.

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They are also given hints and tips on how to take a good photo

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PS-1019 Link to PATCHS Help Centre

PATCHS release notes are now available from the PATCHS menu

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