Using a message that patients hear whilst they're waiting to speak to your receptionists on the phone is another great way to promote PATCHS to your patients.
We've written a message you can use, which practices have found is very effective at encouraging patients to use PATCHS.
We recommend the message is recorded by a senior doctor at the practice who is well-known by patients as they are likely to be most influential.
You can download our suggested message using the links below. Feel free to edit it to suit your needs and let us know if you have any suggestions for how it could be improved!
- telephone_message v2.docx100 KB
- telephone_message v2.pdf100 KB